Training on New Ways of Managing

We provide a wide range of training and workshops.

Bring a team!

    Build common understanding, language and vision
    Play team-building games
    Bring your own case study – solve a problem
    Do custom exercises
    Get coaching from the instructor

If you are attending as a team, notify the instructor in advance! Fill in a team-building worksheet.

Training on new ways of managing includes:

New Ways Of Working: Enterprise agile (small a)

Change is now the permanent state, not an event. There is never any stable static state. Everything is constantly evolving, driven by a massive thinking+science+technology engine. More scientists are working now than have ever worked in total in the past. The internet connects us and accelerates sharing as never before. Digital, biological, and materials technologies create new possibilities daily. Often, as a result, society itself is changing; new values, new ways of thinking and acting. This presents significant risk for all organisations. We must work in new ways. To change the work we must change how we manage; how we think about management. What got you here won’t get you there. There are new ideas which are changing business, government, and not-for-profit organisations, big and small: Agile, Safety Culture, servant manager, transformational leader, open space, invitational, promise theory, complex systems, sustainability, and more... They all aim for “better value sooner, safer, happier”. We simply call them the New Ways of Working. Along the way, Agile is resurfacing (and standing on the shoulders of) the ideas of Lean, which ironically go back pre-second-world-war; and Agile is drawing on the principles of complex systems and the modern understanding of human behaviour and social constructs.

This three-day course provides an introduction to all the concepts of the new ways of working and managing, which we organise as Human Systems Agility:

  • Human: people, humanity, wholeness, culture, sharing, empathy, diversity, inclusiveness, egality, trust, integrity, authenticity, open, transparency, learning, mastery, pride, empowerment, freedom, authorisation, servant manager, safety, wellbeing, health. [states]
  • Systems: customer, value, flow, feedback, quality, lean, streams, iteration, networks, complexity, chaos, antifragile, shift left, teams, organisation, collaboration, ritual, sharing, resilience, human error, holistic, data, science. [artefacts]
  • Agility: ambiguous, uncertain, iterate, increment, experiment, explore, observe, adjust, fluid, improve, curious, embrace failure, fail fast, small, granular, simplify, flexible, pragmatic. [actions/adjectives]

Through lectures, games, exercises, and workshops, the attendees will learn about:

  • the impact of change as a constant, and complex systems theory
  • the tools we have to change how we work - and manage the work - to deal with them: complexity, netwroks, humanistics, Agile, and the Open movement
  • management as the key to advancement
  • new ways of managing
  • new ideas of work and management, under 12 headings: People, Customer, Culture, Trust, Transparency, Slack, Flow, Science,
    Complexity, Agility, Failure, Improvement
  • ways and means to advance the organisation towards these new ways of working and managing

You will develop a personal action plan, personal development plan, and strategies for your own organisation.
All attendees will get a copy of our book.

This course is of general interest to all knowledge workers and their management.


ImageDiggers is a coaching event (usually one day) with work simulation tools built around a factory making diggers (excavators). The simulation is constantly growing, across New Ways Of Working, demonstrating:

  • multiple modes of working: project vs product, factory vs development
  • fluidity of work: pull, get out of the way, skills not roles, maximise work not done
  • it's about the system: value, value stream, visualise work, remove waste, optimise
  • empower people: trust, respect, design the work, shift left, reward
  • new ways of management: servant leader, go to gemba, autonomy and purpose
  • continual improvement: failure, reflection, measurement, learning, fast feedback, defects over new
  • theory of work: complex systems, antifragile, Agile, Lean, DevOps

More about diggers

The Message™

Coming soon!!
The Message is another work simulation workshop offering experiential learning to reinforce the theoretical ideas in our training courses.
Students collaborate in multiple Agile teams to produce a shared result, entirely self-organising without management.

See, learn, and prove to yourselves that many small teams can work together effectively.

This one-day workshop needs a minimum of twenty attendees, preferably forty, and has no upper limit on size.
You will also need a venue of at least 2.5 sq.m. per attendee.
More about The Message

Introduction to The agile Manager

The agile Manager book coverThis one-day course covers major underpinning principles that managers need to grasp, to manage or govern the transformation to a new way of working. It equips managers to understand, make, and approve decisions on new ways of working: all about the “why”, none of the “what” or “how”.
We will go through ten major principles, with discussions and small games to get our heads around them (and more principles associated with them)
• More important to improve work than to do work
• Work must be sustainable
• You can’t fix a complex system
• Navigate uncertainty and ambiguity
• Trust people
• Success is achieved through failure
• Product not project
• Shift quality left, bake it in
• Get out of the way of the flow of value
• Do less to do more
Most conventional managers are challenged by at least one of these ideas. Without understanding these principles, managers are prone to think their staff are "on drugs", and they may obstruct change (and look silly). Even managers who think they get it, often haven't actually internalised these concepts. For an organisation to change the managers need to change.

We introduce each principle, unpack its implications and corollaries, talk about what these principles mean for the ways that we manage.

All attendees will get a copy of our book.

Almost every day I think of what to do to be more agile. I will use some games in the classroom to play for this year's summer holidays. I have warehouses and construction sites I tell to myself that I have to go to Gemba more. So it will be more travelling than before.
And the latest is seeing so many things that are unknown and not knowing
-Owner and CEO, manufacturer

This course is particularly suited as a starting point for executive and middle management, and governors of the organisation, and those tasked with making the change, owning the change, or approving decisions.

New Ways Of Managing: the Unicorn Management Model

ImageThis three-day course takes us through Teal Unicorn's model for changing the ways of working and managing in order to achieve enterprise agility.

  • Why new ways
  • The agile Manager
  • Three insights
  • The Unicorn Management Model
  • Evolving the system
  • Principles and aspirations
  • The improvement machine
  • Getting to new ways

Attendees will develop an in-depth understanding of how to improve the ways of working in their enterprise, in order to increase organisational agility.

This course is particularly suited for executive and middle management, and governors of the organisation, and those tasked with making the change.
All attendees will get a copy of our book, and digital copy of all the UMM materials.

New Ways Of Managing: The Advanced agile Manager

This course is run over twelve weeks. It builds on any or all of the "New Ways..." courses above, to take managers on a personal journey of growth and learning.
As well as the weekly seminar, students are expected to commit a minimum of 10 hours a week to reading, study groups, and exercises.

The course uses Zoom meetings and chat, and a Facebook group.
Each week attendees get:

  • An online seminar for 3 hours on Zoom (each course will be scheduled to suit particular timezones: USA/Europe and Asia/Pacific. Students will usually vote.)

    • 2 hour presentation and exercises
    • 1 hour q&a and discussion
  • Homework study guide with reading materials, including extracts from The agile Manager book, posted in Facebook group page.
  • Practical activities to try.
  • Access to a recording of the seminar.
  • Discussion chat on Zoom Chat and Facebook/messenger.
  • Personal support and coaching from the instructor.

Students are encouraged to form study groups. Within the framework of the weekly topics, students self-direct their study during the week to areas relevant to them. So, for example, a study group of finance managers might get together to focus on the financial aspects each week.

The content will vary over time (it's an agile course), and on each iteration based on students' prior knowledge. In general, the weekly topics are

    0. Introduction
    1. Change, Complexity, experiment, failure, antifragile
    2. Improvement, learning, feedback, science
    3. Humanity, culture, values
    4. Management, trust, servant
    5. Transparency, visualisation, kanban
    6. Invitation, ritual, open, lean coffee
    7. Agility, Agile, Scrum
    8. Flow, slack, gemba
    9. Management practices, functions, and organisation
    10. Advancement, Unicorn Management Model, risk
    99. Renaissance, personal journey, reflection

Because content varies, students will benefit from attending multiple times. They can self-select their focus on each week's topic, so each time round they learn more.
Repeating students get a 50% discount.

This course is particularly suited for executive and middle management.

Attendees will

  • do a deep dive into the theory behind new ways, as their interest leads them.
  • learn practical skills for managing at work.
  • build knowledge ad resources to help when managing.
  • grow personally: these aren't techniques, they are new ways of thinking and behaving.

Collaboration Rituals

In order to create a culture of sharing and collaboration, we need to connect across the siloes, the tribes, of the organisation. There are at least three general mechanisms to do this: communities of practice (guilds) and of interest; social communities and events; and collaborative rituals, which are more structured ways for people to work together to a result.

Teal Unicorn have our own collective term for any such ritual: Community Collaboration (CC).

Our preferred ritual for large scale CC is OpenSpace Technology. Don’t be misled by the word “technology”: this is about a self-organising CC, based on the observation that the break time is sometimes the most productive part of a workshop or conference. Participants dynamically set the agenda. Then we iterate through several cycles in parallel streams, addressing all questions on the agenda. Finally, we come together to discuss and close, and the participants write the proceedings.

We discuss this and a number of other other good models that we also use for participatory rituals, such as:

  • Lean Coffee, A structured ritual to allow the participants to dynamically set the CC agenda.
  • World Café
  • PechaKucha, Lightning Talks, or Ignite: each speaker gets a short time with self-advancing slides.
  • Kaizen.
  • Thinking tools such as brainstorming, pre-mortems, and Six Thinking Hats.
  • Games and simulations .
  • Hacks.
  • Scaled Agile Framework Programme Increments
  • Internal conferences.

Students will learn about all of these tools, as well as the general principles behind Community Collaboration: why we need it, how to make it work, and what to watch out for.
This will be useful for anyone organising anything to get people together to collaborate for any context, any purpose, any audience: strategy planning, system design, culture building, work planning, visioning, problem solving, team meetings, clubs...

Know Kanban

This one- or two-day course provides an introduction to Kanban. It covers the fundamentals of Kanban, illustrates how Kanban works as a visual tool to manage flow, and delivers clear first-steps on implementing Kanban at the workplace.
The one day version provides theory and exercises. The two day version adds a workshop and the GetKanban game.

  • Get a thorough understanding of the Kanban method, its core principles and practices
  • Learn how to design and introduce a Kanban system into your existing work environment
  • Understand how to improve service delivery with Kanban systems and ensure better customer focus
  • Learn to maximize benefits of the Pull-based workflow, limit Work In Progress (WIP), ensure multitasking and collaboration
  • Improve workflows, to manage the creation of products with an emphasis on continual delivery while not overburdening the team
  • Learn concepts through case studies, interactive role play, exercises and discussions

I am about to leave the company. I will start a new business. Follow the call of my heart. I will be able to apply the agility business model from the beginning.
I am trying to do the best for the current company, to motivate and develop opportunities for everyone before I leave. I see when my opinion and consciousness change, a lot of things change. I can't describe it clearly, but after coming home from your training, I look at things clearer, more excited, more confident and that inspires others. Then change happens every day. I go on making small changes and people continue to follow, I don’t need to urge them. To the extent that I feel regretful when I have to leave, because I see a new potential company growing up. But I still have to go for a new WHY.

Your method is easy to understand and I can apply it immediately after the training. I got the outcomes immediately. The digger workshop is extremely valuable for me too. It helps to review and remember the 3-day knowledge of training
I thank you and your husband for bringing this knowledge to Vietnam. We have the opportunity to approach, learn and change ourselves.

New approaches, new thinking in management. The same problem can be dealt with with new solutions, learned new thinking to apply in firms and life as well.

Practical examples, new knowledge, games were easy to understand

Agility is not a strange concept but comes from a few simple things. "Be happy" "+" "BE NICE" are keywords.

Easy to understand and can practice immediately

Agile in the way the course was conducted. inspirational, real stories. Agility is essential and a right approach.

The stories shared by Cherry & Rob, persuasive evidence, understand right away, can apply immediately. Students arranged themselves so smoothly. Self-management spirit.

Like the way Cherry organised the course ... Like the way Cherry and Rob helped each other. Respect and love. Like the way Cherry told the story.
Thank you Cherry and Rob for giving me more confidence about happiness ... I have tried and always believed in happiness but in 3 years, I have failed many times. Now I have more faith with the true desire of my journey <3 <3 <3

Good system makes good people. Must be happy.

The games were simple but sent many messages. The way of interaction between Cherry and Rob (very cute and affectionate). Like examples of Cherry's family.

Feel I'm loving people more. Empowerment: Set a horse free inside the fence.

Other training

We have a wide range of other training available, in classrooms, workshops and games. Talk to us about what works for your organisation:

Contact us.