We are a professional services company based in Wellington, NZ.
We provide consulting, training, coaching, and content on management and improvement, across Asia/Pacific (especially Vietnam and New Zealand), and online.
Within IT, our sweet spot is enabling management of work, DevOps, and ITSM to co-exist and find the best outcome for delivery of value to the customers. We can work all over these areas, but that central spot is playing to all our strengths.
At an enterprise level, we work under our Teal Unicorn brand, on new ways of working and managing (human systems agility) for a VUCA world.
Teal Unicorn's motto is making work better. Better results, better lives, better society.
Which service did you come here for?
- IT consulting
- IT Management Coaching.
- Content services from Rob England, The IT Skeptic, international IT commentator, author and speaker
- Tư vấn, đào tạo và nội dung bằng tiếng Việt Consulting, training, coaching, and content in Vietnamese from Dr. Cherry Vu
- Our resources that we share, or our new book
- Enterprise (beyond IT) services can be found at Teal Unicorn
Our work is differentiated by our independence, frankness, and Kiwi no-nonsense approach.
We understand business (and public service) imperatives. We are driven by return on investment, cost justification, necessary compliance, and risk control.
We are passionate in our belief that the most essential advancement is the change to management and governance: New Ways Of Managing, agile Management.
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To find out how we can help make your business more effective, contact us
Two Hills Ltd provides real consulting: we charge for the hours we work and we work only when we are providing useful service to you, which is generally high level advice and planning (though we are also happy to roll our sleeves up and get things done for you too). We tend to steer away from 5-days-a-week contracting except when you need an operational role created or temporarily filled.
We work for a wide range of organisations: local government, national government, businesses, not-for-profits. We have been engaged by some of the largest and smallest organisations in New Zealand and Vietnam.
Consulting on advanced IT management, strategy, and governance:
Our expertise is in IT advancement, culture change, leadership, and operational practices: the combination of policy, plans and people to operate the organisation. We work in IT governance, management, and operations.
– Daniel Mezick, founder of Open Leadership Network, author of OpenSpace Agility and Inviting Leadership.
Rob's critical, skeptical and pragmatic approach to IT adds value to any strategic or governance planning, bringing an experienced eye to the development and review of culture, strategy, policy, structures, plans and processes. We draw from a wide range of bodies of knowledge. We can help:
- unite DevOps and ITSM, helping managers, DevOps engineers, and ITSM practice owners find common ways of working to facilitate value flow
transformadvance IT - systems, people, practices, and tools - with approaches such as Continual Improvement and DevOps
- develop leadership, helping managers and executives understand the New Way Of Working, including servant leadership and Agile principles
- build culture, through attention to leadership, happiness, space, empowerment, community and communications
- review capability and risk in governance and management of IT
- establish governance structures and processes in your organisation to better manage the value, risks and costs of your IT department
- develop strategy, policy and plans for IT including ISSP, investment programme, service portfolio, policy framework, and principles
Consulting on IT Ways of Working:
We know DevOps and Service Management.
We use COBIT® as our reference framework of choice, and we also extensively reference ITIL® best practices .
Rob contributed to ITIL 2011 Service Strategy, ITIL4 High Velocity IT, the DevOps Handbook, and The Phoenix Project. He is a lead author of VeriSM digital service management framework.
We are moving away from a process-centric approach promoted by the likes of ITIL and ISO20000. These tools have their place and we still use them, but the emphasis should be on the New Way Of Working: empowering knowledge workers to be more effective in their own ways based on their own professionalism, within a framework of guidance support, measurement and accountability. Process design is a lower priority: we think it is too technical and theoretical. We prefer the practical approach taking selected elements from tools like DevOps, Lean IT, Adaptive Case Management, Agile, Kanban, Knowledge Centred Support, ITIL, and the outcome-based framework of COBIT.
Some areas where we specialise include:
- Service design improvement: raising the quality of services delivered through evaluation, comparison against best practice, and development of a planned improvement programme
- Service delivery remediation: troubleshooting dysfunctional service delivery functions and practices. Get your people and culture back on track
- Service catalogue and portfolio: we guide the development of the heart of service management, the catalogue. This should be an early and central part of any service improvement programme, to focus and drive cultural change and to provide a linch-pin for all processes.
- Cultural change: when it comes to driving a service management mindset, we provide advice for planning and workshops for execution.
- Service lifecycle: approaches to service build and change, especially the integration of traditional waterfall approaches with Agile and DevOps to provide Multi-Speed IT capabilities.
- ITSM coaching: Help your staff through an ITSM improvement (please don't say "implementation"). Most consultants will provide either a one-off packaged engagement (eg. training course, packaged implementation) or continuous services by the day or week. Many organisations can only afford to do the ongoing work in-house, so an initial training and/or implementation package is purchased then the organisation is left to drift, going it alone. We provide an ongoing packaged service of regular ITSM coaching to keep your people on track, and to help overcome the day-to-day sticking points that arise.
Consulting on Enterprise Agility and especially advanced management: advance towards new ways of working and managing.
We can help:
develop leadership, helping managers and executives understand the advanced ways of managing, including servant management and Agile principles
introduce new ways of working and managing to an enterprise: coaching management and staff to empowerment, collaboration, agility, and flow
build culture, through attention to leadership, happiness, space, empowerment, community and communications
In addition to general consulting, we provide practical, tactical management coaching to get results with the new advanced ways of managing.
If you have a manager finding their way as the organisation advances, or are yourself still unpacking what it means, we provide reflection, advice, insight, and principles.
Rob coaches in English, with an IT bias. Cherry coaches in Vietnamese, at the enterprise level.
We typically talk for 1.5 to 2 hours per week or fortnight, plus email support.
Spend an hour talking to us, no charge. Then decide. Contact us.
(Note: Coaching is not mentoring. We mentor a number of individuals. We don't charge for this, it is by private arrangement, and is not a service of the company).
When you source content from Two Hills, you will get a freshness of viewpoint, an independence of opinion, and an originality of ideas that you won't find in many other providers of IT content. Our material is unique. If required, it is also provocative and quirky.
Piecework writing: See Rob's portfolio of published content. He will write ghost content for articles, white papers, webpages, blogs etc. This can be organised remotely anywhere in the world via phone, VoIP and email.
Public speaking: Rob has been invited as keynote speaker at a number of conferences, and invited multiple times by DevOps Enterprise Summit, itSMFnz, itSMF Australia, CCLearning PRINCE2, and Pink Elephant USA. He was voted best speaker at itSMFnz 2011 national conference and was voted second-best speaker at itSMF Best Practice Netherlands 2008.
He can speak to a wide range of topics.
Bid writing: Rob has considerable experience in the software sales industry as a business technologist: communicating between the need and the solution, between clients and techos, in a presales context. He is available on hourly contract to review, manage and/or edit your sales bids (RFI, RFP, RFT etc). This can be done remotely anywhere in the world via virtual presence and email.
Books: Our books are here.
I see the urge to learn to grow my consciousness.
Your method is easy to understand and I can apply it immediately after the training. I got the outcomes immediately.
- SMB CEO
New ways of managing and the Unicorn Management Model. We provide our own New Ways training.
Simulation workshops ("games"). We have our own "serious play" workshops to use experiential teaching to really build understanding of new ways, including the popular Diggers. We also deliver workshops from GamingWorks.nl including The Phoenix Project and Mars Lander.
Seminars and workshops. Two Hills provides a range of shorter workshops and seminars on a range of topics, based on the fresh, alternative IT ideas of Rob England. Visit our Workshops and Seminars page for details.
DevOps training. Two Hills provides training on DevOps Foundation, DevOps Test Engineering, and Certified Agile Service Manager, via our partner ALC. Visit ALC for details.